FAQ

1. What are your customer service hours?

Our customer support team is available from Monday to Friday, 9:00 AM to 6:00 PM PDT. You can contact us anytime at service@minimalluxebands.com, and we will respond during our regular business hours.

2. What are your shipping rates and thresholds?

We offer flexible shipping options to suit your needs:

• Free Shipping: Available on all orders of $49.00 and above.

• Standard Shipping (Orders $0.00–$49.00): $5.99.

• Expedited Shipping: $8.99 for all eligible orders.

3. How long does shipping take?

Estimated delivery time for all orders ranges between 10 to 20 business days, depending on your shipping destination and logistics processing times.

4. Do you accept returns and refunds?

Yes, minimalluxebands accepts returns and refunds in accordance with our Return Policy. Items must meet our return criteria, including being unwrapped, in original condition, and requested within the designated timeframe.

5. How do I initiate a return or exchange?

To start a return or inquire about an exchange, please contact our support team at service@minimalluxebands.com with your order details and reason for return. We will provide you with step-by-step instructions.

6. What payment methods do you accept?

We accept major credit cards and secure digital payment methods processed through our encrypted checkout system to ensure your financial security.

7. Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact service@minimalluxebands.com immediately. Once an order has entered the fulfillment or shipping phase, it can no longer be modified or cancelled.